2027 IT Operations Summer Intern

ChicagointernshipRemote

Apply on Employer Site

entry

$50k–$55k

H1B: no

Gcmgrosvenor The 2027 IT Operations Summer Intern at Gcmgrosvenor supports the IT Service Desk team and may assist the IT Infrastructure team on projects. The intern will gain experience with end user technology support and infrastructure management including cloud services.

Responsibilities

The intern will be involved in the following activities:
Support end users seeking technical assistance over email, phone or in person as it relates to end user hardware (e.g., computers, phones, mobile phones, tablets, printers, etc.) as well as enterprise software solutions (e.g., Microsoft Office suite, Adobe, Foxit, SharePoint, Zoom, remote access, virtual desktop solutions, etc.).
Provide end users with regular updates on their requests or issues.
Order, configure and provision end user hardware and enterprise software and solutions (for new hires and existing staff).
Provide information and training to end users as it relates to IT products and services managed by the Service Desk.
Perform troubleshooting (in person or remote) through diagnostic techniques.
Escalate issues to the appropriate technology teams if the Service Desk cannot handle.
Assist and work on end user technology or automation projects by partnering with our engineers to perform analysis, research, design, documentation, implementation, and troubleshooting.
Document self-service instructions for end users and knowledge base articles for the Service Desk team.
Define, manage and continuously improve processes related to end user support.
Curiosity about AI and a willingness to use AI-enabled tools, such as Claude and ChatGPT, to improve productivity, problem-solving, and day-to-day workflows.
Perform related duties as assigned.