Education and Work Experience:

Bachelor's degree required; advanced degree in a related field a plus.

5+ years of progressive experience in user experience research, customer experience, analytics, or a related field.

Demonstrated experience with measurement and evaluation — understanding of what makes content effective and how to assess impact.

Experience working in a content-driven environment; familiarity with adult learning or instructional design a plus.

Specialized Knowledge, Skills, and/or Abilities:

Advanced proficiency in qualitative and quantitative research methods.

Experience with analytics tools (Heap, Google Analytics, or equivalent) to track user journeys and content engagement.

Strong ability to design, deploy, and analyze surveys at scale and distill findings into strategic insights.

Skilled at translating data into clear narratives and recommendations for diverse audiences, including leadership.

Proven ability to lead complex research and measurement projects with minimal guidance.

Ability to mentor others and give constructive, timely feedback.

Senior CX Specialist

Responsibilities