Goodlord Customer Support Executive at Goodlord based in Sheffield with hybrid work schedule. Support customers by progressing referencing applications and providing professional assistance via phone, live chat, and email.
Responsibilities
Pro actively working to progress referencing applications ensuring reports are generated for our customers in line with our KPI measurements
Helping tenants to get their dream home through meeting and exceeding targets.
Professionally supporting our customers with high levels of accuracy (this is super important) with great care and diligence via phone, live chat and email.
What we need from you:
Previous experience working in a highly targeted and fast-moving contact centre is highly desirable - we will prioritise applications with this experience, but it isn't essential
Customer centric mindset allowing you to quickly identify and understand the needs of our different customers
Have great attention to detail and can easily identify inconsistencies
It would also be great if:
Qualification
Why you'll love being a GoodlordianAside from the roleGrow with GoodlordYour well-being mattersSupporting your familyOur teamA full job spec is available on request
Required
you’re super organised and have proven your ability to prioritise effectively
Why you'll love being a Goodlordian
Aside from the role, the people, our culture and our mission, we have some other things that make Goodlord a pretty awesome place to be. Here’s a few favourites amongst Goodlordians (check out our careers page for more info).
Grow with Goodlord: your development is important to us, that’s why we are Great Place to Work - certified. Have a goal in mind? Share it with us so we can use some of our annual development fund to support it. We guarantee you’ll learn loads and develop both personally and professionally!
Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health
25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days: We believe regular breaks are essential for well-being and we encourage (some may say expect!) all Goodlordians to take full advantage of their annual leave entitlement.
Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals
Our team: we’re an energetic, sociable, and talented bunch who are super passionate about what we do and determined to make a difference. We’re all in it together, we learn from each other, we’re genuine and we don’t have time for politics
If you’re ready to help us on our mission to be the gold standard platform for renting, then click apply (2-3 minutes)!
A full job spec is available on request.
Goodlord wants applicants from all backgrounds and walks of life; we are an equal opportunity employer committed to creating an inclusive environment.
Creating a space where everyone feels included is central to who we are. Because we're an open book and we learn from each other, we actively champion diverse perspectives and unique life experiences. If there is anything you need to participate fully in the interview process, we'd love to hear about that too - please include it in your application.
Preferred
Previous experience in conducting credit or ID checks or working within the lettings industry
Super organised with proven ability to prioritise effectively
