Director, Product Management-Customer Growth & Value Realization

Required

• You are a highly analytical strategist who naturally uses complex telemetry, product usage trends, and business metrics to diagnose challenges and prioritize high-value opportunities.
• You are a collaborative relationship-builder with a proven track record of aligning diverse, senior-level stakeholders across Engineering, GTM, Finance, and Customer Success to drive shared goals.
• You are a structured leader who excels at translating ambiguous customer and market signals into concrete problem statements, comprehensive product requirements, and rigorous execution plans.
• You possess deep business acumen and easily connect day-to-day product features to broader financial outcomes, including ARR, NRR, GRR, and long-term customer lifetime value.
• You thrive in fast-paced, evolving environments where you can establish order, define robust prioritization frameworks, and create execution clarity for multi-functional teams.
• Foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes within your functional domain
• 10+ years of experience leading product management, product strategy, product operations, or business operations initiatives within the enterprise SaaS or cloud technology sectors
• Proven track record of defining product strategy, framing complex decisions, building robust business cases, and translating insights into clear roadmap recommendations
• Deep knowledge of enterprise SaaS business models, customer lifecycle dynamics, and key commercial drivers such as ARR, NRR, GRR, expansion, and lifetime value
• Exceptional analytical capabilities with hands-on experience leveraging data and product telemetry to diagnose complex problems and drive executive-level alignment
• Outstanding communication and leadership skills, with a demonstrated ability to navigate ambiguity, influence without authority, and create operational structure across diverse teams
• What Will Make You Stand Out (Preferred Qualifications)