Senior Manager, Field Services at AgilityRobotics · LumiJobs

Responsibilities

The Senior Manager, Field Services Engineering is responsible for leading a team of Deployment Specialists and owning field service operations across the entire deployment lifecycle, from initial customer deployment through ongoing support and fleet management. This role combines team leadership, hands-on technical execution, and operational ownership to ensure Agility Robotics’ bipedal robots (Digit) and robotic systems are deployed safely, operate reliably, and deliver customer success in real-world environments.
This individual is accountable for team development, deployment execution, breakdown repair, preventive maintenance schedules, and continuous improvement of field operations. They will work directly alongside Deployment Specialists to support deployments, troubleshoot mechatronics and software issues, conduct root-cause analyses, and resolve escalations while developing standard operating procedures to scale field operations as Agility grows.
The ideal candidate is a hands-on leader who can balance direct technical problem-solving with team development, operational decision-making, and cross-functional collaboration.
People Leadership and Team Development
Lead, coach, and develop a team of Deployment Specialists, establishing clear expectations, priorities, and performance goals.
Own hiring, onboarding, workforce planning, performance management, and employee development.
Provide ongoing feedback and coaching to strengthen technical capabilities, operational effectiveness, and individual performance.
Plan team capacity and allocate resources to meet deployment schedules, customer needs, and service commitments.
Foster a culture of safety, accountability, customer focus, and continuous improvement.
Deployment and Field Service Operations
Own field service operations across the customer lifecycle, including deployment readiness, robot commissioning, ongoing field service, maintenance, and break-fix support.
Oversee deployment and service execution to ensure work is completed safely, efficiently, and in accordance with established procedures and quality standards.

Qualification

Experience in roboticsFamiliarity with system commissioningSuccess in This Role

Required

10+ years of experience in field service, technical operations, or robotics environments.
5+ years of direct people management experience, including hiring, coaching, performance management, and employee development.
Strong hands-on technical troubleshooting skills, ideally involving complex hardware, software, or integrated systems.
Experience overseeing deployment execution and ongoing service delivery, including maintenance, resource planning, and issue escalation.
Ability to balance direct technical involvement with people leadership and accountability for operational outcomes.
Experience tracking operational performance, improving processes, and driving continuous improvement.
Strong customer communication and cross-functional collaboration skills.
Ability to prioritize effectively and make sound decisions in a fast-paced, evolving environment.
Willingness to travel extensively (up to 25-50%) to customer sites as needed to support deployments, service activities, and team operations.

Preferred

Experience in robotics, automation, industrial equipment, or other complex hardware and software environments.
Experience leading teams responsible for technical deployments and ongoing customer-site service.
Familiarity with system commissioning, preventive maintenance, reliability improvement, and root-cause analysis.
Experience developing service processes and performance measures in a growing organization.
Success in This Role
Success in this role will be measured by the ability to develop a high-performing Deployment Specialist team, execute safe and reliable deployments, maintain effective ongoing customer-site service, minimize avoidable downtime, resolve technical issues efficiently, and establish scalable field service operations that support Agility Robotics’ growth.
This is a fully remote role with the option to work hybrid if a commutable distance from our Pittsburgh, PA office.
The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to: market location, job-related knowledge, skills, and experience. This range may change based on geographical location and may be modified in the future.

Senior Manager, Field Services

Responsibilities

Qualification

Required

Preferred

Benefits

Company

AgilityRobotics

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