Supporting a portfolio of accounts: Serve as a day-to-day point of contact for a portfolio of accounts, building relationships that go beyond the transactional, with guidance from senior CSMs and your manager on more complex situations.

Diagnosing customer needs: Apply critical thinking to get past a customer's stated request to the underlying need, with an understanding of when to loop in senior team members on ambiguous or high-stakes situations.

Contributing to product adoption: Help customers adopt the Sift platform features most relevant to their goals, and track progress toward measurable outcomes.

Advocating for customers: Represent customer feedback and needs internally, partnering with senior CSMs and other teams on escalations.

Supporting strategic business reviews: Help prepare and contribute to QBRs and other customer-facing reviews, with growing ownership as you build experience.

Building product and industry expertise: Develop a working understanding of Sift's product and the fraud landscape, and start contributing best practices back to the team.

What Would Make You a Strong Fit

3+ years of experience in a customer-facing Customer Success, Account Management, or similar role, or equivalent practical experience

Strong critical thinking and problem-solving skills — comfortable working through ambiguous customer situations to find the right solution

Demonstrated ability to build trusted relationships with customers and represent their needs internally

Experience leveraging AI/LLM tools (e.g., ChatGPT, Claude, Cowork) for day-to-day work, and general fluency with AI-assisted workflows

Strong customer-facing communication skills, comfortable with technical and non-technical audiences alike

Customer Success Manager

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Sift

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