Fathom Deployment Strategist, CSS at Fathom owning client lifecycle from deployment to expansion for strategic healthcare clients. Responsible for managing client relationships and driving adoption of AI-powered medical coding solutions.
Responsibilities
You own real outcomes from day one, with the autonomy to decide how. The work is ambiguous and oversight is limited. It is also demanding: expect days to run 10+ hours, and clients sometimes need you on nights and weekends. In return, you get a scope, level of trust, and development-by-doing that few roles offer.
Own client relationships from end users to executives.
Lead deployments from kickoff to go-live, including writing the technical requirements for configuration and integration.
Drive adoption and expansion within your accounts.
Build the process, tooling, and AI-powered systems that scale Fathom.
Qualification
You take ownershipYou keep your wordYou move fast4+ years in solutions engineeringDaily use of AI tools (LLMsWorking proficiency in SQLStrong written and verbal communication
Required
You take ownership. Your clients and responsibilities are yours to run. You drive results. When something breaks, you fix it.
You keep your word. Teammates and clients count on you, and when things go wrong, you make it right.
You move fast, with urgency and optimism.
You build systems that solve problems once, and you see how the pieces connect.
You care about every client interaction and sweat the details others overlook.
You use AI daily and are excited to push what’s possible.
4+ years in solutions engineering, integrations engineering, business operations, management consulting, investment banking, or technical account management.
Epic and healthcare integration experience.
Track record of independently owning complex, high-stakes client relationships.
Daily use of AI tools (LLMs, automation) in your own work.
Working proficiency in SQL, Python, using HL7; able to troubleshoot software and debug integrations.
