Training and Development Manager

Required

• Strong background in residential HVAC, plumbing, or other home services businesses.
• Experience in service management, technician sales training, business coaching, or field operations leadership.
• Proven ability to coach technicians on sales, customer communication, and service call performance.
• Strong understanding of home services KPIs, including average ticket, close rates, revenue per technician, and service agreements.
• Comfortable conducting ride-alongs, providing direct feedback, and working closely with field teams.
• Excellent communication skills and the ability to connect with technicians at all experience levels.
• A hands-on coaching style with the ability to motivate, develop, and hold teams accountable.
• Experience with Service Titan or similar field service management software preferred.
• Experience with Nexstar Network, Blue Collar Success Group, Service Nation, BDR, or similar training organizations is a plus.
• Location Requirements
• This position supports our Sila Boston operations and requires regular in-person interaction with technicians and service managers.
• Candidates must live in Stoneham, MA, or the surrounding area and be able to regularly report to our Stoneham location.