Lead IT Program Manager

Required

• 6+ years of experience in program or project management, operational leadership, or strategic consulting, ideally in IT, infrastructure, or technical environments.
• Proven, hands-on experience implementing and coaching Agile practices (Scrum, Kanban) across multiple teams, with the judgment to adapt them pragmatically to different kinds of work.
• Experience establishing, running, and reporting on OKRs or a similar goal-setting framework with senior leaders.
• Track record of leading process improvement: diagnosing inefficiencies, redesigning workflows, and driving adoption.
• Experience scoping, planning, and delivering large, multi-team technical programs, including programs with budgets over $1M and close work with finance and procurement.
• Working understanding of DevOps and CI/CD concepts (such as infrastructure as code and automated deployments) and how they shape planning and delivery. Hands-on experience is not required.
• Experience leading vendor evaluations and RFP processes, through contract and performance management.
• AI-native way of working: you use AI tools (LLM assistants, AI search, agents) every day and can show concrete examples of how they changed how you plan, communicate, and deliver.
• Experience building AI-assisted workflows or automations (for example, prompts, agents, or low-code automation) to remove manual work for yourself and your teams.
• Excellent communicator who balances persuasiveness with active listening, and can tailor messaging from engineers to executives.
• Comfortable with ambiguity: you can lead cross-functional work with loosely defined plans and objectives, shift priorities, and bring others along.
• Strong hands-on experience with a modern Agile work management tool (Linear, Jira, or similar). Linear experience is a plus.