Recidiviz Operational Excellence Lead at Recidiviz connecting long-term strategy with internal execution. Own operating cadence, information flow, and forums to run performance-versus-plan at every level.
Responsibilities
The Operational Excellence Lead will connect the organization's long-horizon, cross-functional, and external-facing strategy with internal execution. They will build the operating cadence, information flow, and forums that let the organization run performance-versus-plan at every level, and own the follow-through that keeps decisions and strategy connected across altitudes.
What Success Looks Like
Leaders know where and why core impact metrics are moving, and how to intervene.
Forums at every altitude (team level, functional leads, leads review) run with clear owners, decisions, and metrics.
Operational systems drive high-quality, consistent reporting and better decision-making.
Resourcing decisions are data-driven, and ROI is tracked over time.
Organizational Strategy & Operating Cadence
Own the connective layer between long-term vision and strategy, and functional leads' near-term execution.
Run performance-versus-plan and OKR processes across the organization, working with leads to define outcomes, metrics, and reporting cadence. Own core planning cycles (e.g., H2 planning) end to end — the calendar, the templates, and the cross-team dependencies.
Consolidate fragmented ownership, and make ownership, decision-making, and escalation paths explicit.
Facilitate cross-functional reviews that ladder up into organizational strategy; ask sharp questions, capture action items with clear owners and dates, and enforce time-boxing so discussions actually converge.
Communicate internally about our impact metric progress by owning the Impact Monthly meeting: build the update deck, and work with teams across the org to source the case studies and highlights that make it concrete.
Qualification
High emotional intelligenceSteady under pressureExperience in government
Required
A senior operator — likely from a product management, product operations or program management background.
Strong analytical skills and genuine comfort with data: able to pull your own analysis from tools like Looker and build a credible, data-driven case, even without a formal technical or engineering background.
High emotional intelligence: able to work with senior, strong-willed leaders and get them to take ownership, without dictating to them.
Excellent synthesis and written communication: able to hold many concurrent threads, re-articulate strategy clearly, and drive high-quality, fast follow-up.
A bias toward clarity and simplification — comfortable pushing to reduce the number of people involved in a decision or a meeting, not just adding structure.
Comfortable constructively challenging partners and leaders — willing to stress-test thinking and push back, not just surface issues and let them sit.
Steady under pressure; this role sits amid a lot of interpersonal complexity and needs someone with strong composure.
Comfortable operating with significant seniority and scope from day one — this is intended as a senior hire, not an entry point into strategy work.
Experience in government, public-sector, or B2G contexts, or with mission-driven and nonprofit organizations.
Experience running OKR or performance-versus-plan processes at scale.
