Payjoy Junior IT Specialist at Payjoy provides Tier 1–2 technical support and manages cloud services and IT assets. The role supports hardware, software, networking, and security to ensure reliable IT infrastructure.
Responsibilities
Helpdesk & End-User Support
Provide Tier 1–2 technical support for hardware, software, and SaaS applications
Diagnose and resolve issues related to laptops, desktops, mobile devices, and peripherals
Support operating systems (Windows, macOS, Linux) and productivity tools
Document issues, resolutions, and procedures in the ticketing system
Cloud & Systems Administration
Support and maintain cloud platforms (e.g., Google Cloud, Slack, etc....)
Manage user access, permissions, and identity services (e.g., Google SSO, IAM)
Assist with cloud-based backups, monitoring, and security best practices
Support SaaS applications such as Google Workspace, Microsoft 365, Slack, Jira, etc.
Monitor network performance and resolve connectivity issues
Assist with network security controls and access management
Qualification
Required
Bachelor's degree in computer science or
4+ years provided support in the form of Linux\Windows\Mac OS architecture
Experience with supporting Video Conference Systems. (Google Meet / Logitech Room Systems)
