Factory Regional Director, Enterprise at Factory responsible for building and leading the Enterprise Solutions Engineering team. Owns the full customer lifecycle from pre-sales to post-sales and drives technical wins and adoption.
Responsibilities
Factory is hiring a Solutions Engineering Manager to build the Enterprise Solutions Engineering team. Our Enterprise Solutions Engineers own the full customer lifecycle, pre-sales and post-sales: discovery, demos, proofs of concept, security and architecture reviews, pilot delivery, and the ongoing adoption and expansion of Factory once a customer is live. You will help build out the team, define how it runs, and own both the technical win and the production outcome for our fastest-growing Enterprise accounts.
Build the Enterprise Solutions Engineering team: define the hiring profile, recruit and close the founding Solutions Engineers, and grow the team with the Enterprise pipeline
Design and iterate the team's operating playbook across the full lifecycle: discovery, pilot scoping, success metrics, security and compliance reviews, production rollout, and ongoing adoption and expansion
Own the team's technical win rate, time-to-technical-win, pilot-to-production conversion, and post-sales adoption and expansion; report them to GTM leadership and use them to coach the team
Partner with Sales leadership and Account Executives to run high-quality technical discovery, demos, and proofs of concept that tie directly to customer outcomes
Carry accounts directly while the team ramps, and serve as the escalation point for complex evaluations, at-risk deployments, and high-stakes Enterprise deals, including CTO, VP Engineering, and Security stakeholders
Onboard, coach, and develop Solutions Engineers; set clear expectations, career paths, and performance standards, and shorten ramp time with structured enablement
Act as the voice of the field internally, feeding customer and prospect insight back to Product and Engineering
Qualification
A strong hiring track recordComfort in high-pressureOperational disciplineA builder and player-coach mindset
Required
You do not need to meet every requirement to be a strong candidate. If this role excites you and you have related experience, we encourage you to apply.
4+ years leading Enterprise Solutions Engineering, Field Engineering, Solutions Architecture, or customer engineering teams in enterprise software, spanning pre-sales and post-sales, including at least one team you built or scaled from a small starting point
A strong hiring track record: you know how to source, assess, and close senior technical customer-facing talent
A strong technical foundation and fluency in modern software development workflows, developer tooling, CI/CD, and AI coding tools
Proven ability to partner with Sales while protecting technical integrity and customer trust
Comfort in high-pressure, customer-facing environments; you can take over a stalled evaluation or a struggling deployment and move it forward
Operational discipline: you track technical win rates and pilot outcomes and run a team on the numbers, not on anecdotes
Executive presence and clear communication with developers, architects, and CTOs alike
A builder and player-coach mindset: you thrive in a fast-moving startup and create structure where little exists
Preferred
Hands-on experience with agentic coding tools, LLM-based products, or developer platform sales
Background as a software engineer or in a technical consulting role
Experience standing up a new team or function for a high-growth company
This is an in-office position (5 days/week) in San Francisco (walking distance to Caltrain)
