Customer Experience Enablement Lead at Gitlab

Program manage and lead the build and execution of enablement programs to ensure internal customer success & professional services teams are equipped with content, resources, tools and training to effectively differentiate and sell the GitLab solution.

Partner with field leadership and leverage CX resources across the globe to identify needs, collaborate on plans, and tailor/deliver content, customized to the nuances of the specific teams/markets.

Scope and build new enablement content, including programs focused on product knowledge, skill development, onboarding, leadership development, and many other areas, specifically for the CX organization.

Collaborate with the enablement content and enablement office, along with other SMEs to identify and develop core sales training and enablement curriculum, customized for CX, for various internal teams.

Ensure alignment of enablement activities with key internal and external events, such as new product releases, campaigns, and essential industry trade shows.

Leverage Salesforce, Cornerstone, Gong, and other tools to deliver training and educate the field on how to use specific tools in the region.

Develop CX training job aids, supporting materials, and assessments to enhance field effectiveness across the CX organization.

Measure and report on the effectiveness of enablement investments and the programs conducted.

Determine opportunities for improving the learning experience and identify innovative techniques for delivery.

Demonstrated progressive experience in a SaaS or software sales enablement role, preferably with expertise in DevOps and/or Open Source, with required experience supporting Public Sector, Federal, or SLED go-to-market teams in a government or regulated industry context.

What You'll Bring

Demonstrated progressive experience in a software sales, customer success, or enablement role.

Customer Experience Enablement Lead

Responsibilities

Benefits

Company

Gitlab

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