IT NOC Technician

Hawthorne, CAfull timeOn Site

Apply on Employer Site

mid

H1B: no

SpaceX IT NOC Technician at SpaceX responsible for monitoring and maintaining high-availability network infrastructure supporting mission-critical operations. Perform real-time incident response and troubleshooting across enterprise and operational networks.

Responsibilities

Monitor enterprise and operational networks, data centers, cloud environments, and connectivity supporting launch sites, Starlink infrastructure, and corporate facilities using advanced monitoring platforms.
Manage ISP's for circuit outages and turnups/disconnects.
Detect, triage, and respond to network incidents, performance issues, and outages with a focus on minimizing impact to launch operations and real-time mission support.
Perform initial troubleshooting of network, firewall, routing, switching, and connectivity problems across both traditional IT and operational technology (OT) environments.
Create, manage, and escalate tickets in accordance with ITIL-aligned processes and strict SLAs required for mission-critical systems.
Execute runbooks and standard operating procedures for common issues while escalating complex problems to Tier 2/3 engineers or specialized teams (e.g., Network Engineering, Security, Launch IT).
Generate operational reports and post-incident summaries, including metrics relevant to launch campaigns and satellite operations.
Maintain accurate documentation of network topologies, configurations, and troubleshooting procedures.
Participate in change management, planned maintenance, and incident management.
Collaborate with cross-functional teams (Launch Operations, Starlink, Software, Security) to improve monitoring coverage and reduce mean time to resolution.
Support high-reliability environments where network downtime can directly affect vehicle testing, launch countdowns, or satellite communications.

Qualification

Bachelor’s degree in computer science2+ years of experience in a NOCExcellent troubleshooting

Required

Bachelor’s degree in computer science, information technology, or Engineering; OR 4+ years of hands-on NOC, network operations, or IT infrastructure experience in lieu of a degree.
2+ years of experience in a NOC, network operations, or IT infrastructure role.

Preferred

Industry certifications such as CompTIA Network+ or CCNA.
Experience with cloud networking (AWS or Azure) and hybrid environments.
Basic scripting or automation skills (Python, PowerShell, or Bash).
Experience working in a high-availability or mission-critical environment.
Strong foundational knowledge of networking (TCP/IP, BGP, OSPF, VLANs, firewalls, VPNs, DNS, DHCP).
Hands-on experience with network monitoring and observability tools.
Familiarity with ITIL processes (incident, problem, and change management).
Excellent troubleshooting, documentation, and communication skills.