Senior Manager, Solutions Engineering

San Francisco, CAfull timeRemote

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senior

$251k–$300k

H1B: yes

Intercom Senior Manager, Solutions Engineering at Intercom leads Mid Market and Enterprise SE teams in North America to scale AI-driven support platforms. The role involves defining go-to-market strategies and supporting complex sales cycles with technical guidance.

Responsibilities

Define and evolve the strategic vision and go-to-market (GTM) approach for the Solutions Engineering function.
Lead, coach, and scale a high-performing SE team across global regions and core verticals.
Operate as a player-coach, actively engaging in strategic deals while developing team capabilities.
Support complex, six-figure sales cycles with technical guidance, architecture, demos, and product evaluation support, as well as sales expertise.
Serve as a trusted technical advisor and executive point of contact for large customers.
Partner closely with Sales, Product, Marketing, and R&D to shape verticalized GTM motions and solution strategy.
Champion a customer-obsessed culture across the pre-sales journey – from outbound to implementation.
Lead discovery, design, and delivery of tailored technical solutions, including PoCs and business value assessments.
Build reusable, scalable solution frameworks, and industry-specific technical assets.
Advocate for customer needs and insights internally to influence product roadmap and prioritization.

Qualification

IdeallyHave a humble attitude

Required

Represent Intercom and the SE function externally through executive meetings and strategic events.
Foster strong relationships with C-level stakeholders, translating AI product capabilities into tangible business impact.
5+ years of pre-sales experience as a Sales Engineer, Solutions Engineer/Architect, or related individual contributor role.
Having 3+ years of experience leading technical pre-sales teams, with a proven track record of hiring, mentoring, and managing high-performing teams.
Ideally, experience selling AI, data, or highly technical products; or at the very least, deep curiosity and utilization of AI on your day-to-day.
Comfortable with ambiguity in environments with an ability to stay focused and thrive under pressure while working with customers to solve their most challenging issues.
Have a humble attitude, and a passion to help others, with a willingness to learn whatever it takes to support the team and help our customers thrive.
A track record of consistently delivering revenue numbers, producing accurate forecasts, while maintaining a focus on team development and growth
Able to travel internationally on average once a month
Ability to flex working hours to partner with teams in EMEA and APAC.
Excellent communication and presentation skills

Benefits

Vision
Equity/RSU

Company

Intercom

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Source: greenhouse

Active within the past hour

Remote-friendly

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AISalesforceSolutions EngineeringTechnical GuidanceArchitectureDemos

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