Roofstock Manager for the Delinquency and Eviction Team overseeing specialists to manage delinquent accounts and eviction processes. Responsible for leadership, strategy development, compliance, and cross-functional collaboration.
Responsibilities
The Manager for the Delinquency and Eviction Team will oversee a team of Jr. Delinquency/Eviction Specialists and Delinquency & Eviction Specialists, ensuring the effective management of delinquent accounts and eviction processes. The Manager will provide leadership, develop strategies to minimize delinquencies and ensure compliance with all applicable laws and regulations. This role is critical in maintaining financial stability and fostering positive relationships with residents across the portfolio.
Team Leadership and Management:
Supervise, mentor, and develop a team of Delinquency & Eviction Specialists, Jr. Specialists, and HAP Specialists.
Set performance objectives, conduct regular 1:1’s, and provide ongoing coaching and feedback.
Oversee the onboarding and offboarding of new team members to ensure a smooth transition and integration into the team.
Recruit and hire to fill open positions on the team.
Foster a culture of excellence, accountability, and collaboration within the team.
Create and implement effective training programs and supporting process documents to support changes in local and state laws.
Delinquency and Eviction Oversight:
Monitor and analyze delinquency rates across the portfolio, developing and implementing strategies to minimize late payments and non-payment issues.
Oversee the initiation and management of eviction processes, ensuring compliance with local, state, and federal regulations.
Ensure accurate documentation and record-keeping of all delinquency and eviction activities.
Qualification
2+ years of experience managing a teamExperience with collectionsHigh degree of accuracyStrong communication skillsBachelor’s degreeProficiency with Google SuiteCompetitive & Unique Benefits PackageGenerous PTO Policy12 Paid Holidays
Required
2+ years of experience in property management.
2+ years of experience managing a team.
Experience with collections, delinquency, or eviction processes.
2+ years experience in a customer service position.
Ability to thrive in a fast and ever-evolving environment.
Tech-savvy with the ability to use G-Suite products and property management software.
High degree of accuracy, organization, and attention to detail
Strong communication skills, both written and verbal.
Preferred
Bachelor’s degree, real estate license, or trades license.
Proficiency with property management software (e.g. Yardi, AppFolio, or similar) and reporting tools such as Sigma.
Proficiency with Google Suite.
Working knowledge of the eviction process, including filings, writs, and attorney coordination.
Experience using workflow automation or AI tools to improve team efficiency.
