As the Implementation Manager for Employer Customer Success, you’ll be the first touchpoint after the sale, reporting to the Director of Customer Success. You’ll help build a scalable onboarding function that delights our enterprise & strategic customers in their first 60-90 days with Handshake. Your focus is building trusted relationships with senior stakeholders and aligning employers on their goals, so every partner launches with a clear plan and a path to success.

Launch enterprise & strategic employers through kick-off calls, product set-up, & implementation checklists that drive adoption in the first 60-90 days

Build trusted relationships with senior stakeholders to translate business goals into clear success metrics & implementation plans

Train & coach employer partners on early talent best practices & workflows to accelerate time to value

Use data to refine implementation strategies & build SOPs that scale onboarding across the team

Desired Capabilities

5+ years in a customer-facing role with project management experience (customer success, customer education, onboarding, or implementation)

Excellent executive-level communication skills, written & verbal, with customers & internal stakeholders

Proven track record of building relationships & trust quickly with senior stakeholders

Strong project & time management skills, with the ability to manage multiple implementations at once

Data-informed approach, with the ability to communicate outcomes in a compelling & tangible way

Flexible, creative problem solver who is scrappy, curious, & finds another way when one door closes

Enterprise Implementation Manager

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Handshake

More roles at Handshake