IT Helpdesk Manager

San Franciscofull timeOn Site

Apply on Employer Site

mid

$155k–$185k

H1B: no

Astro-Mechanica The IT Helpdesk Manager at Astro-Mechanica will lead and mentor the IT help desk team while managing day-to-day IT support across Windows, macOS, and Linux users. The role includes administering Microsoft 365 GCC and GCC High tenants and maintaining a CMMC 2.0 compliant environment.

Responsibilities

Lead, hire and mentor the IT help desk team, and set clear priorities, SLAs and escalation paths
Own day-to-day IT support for Windows, macOS and Linux users across the company
Administer our Microsoft 365 GCC and GCC High tenants, including identity, email, SharePoint, OneDrive and Teams
Manage endpoints through Microsoft Intune and Jamf: enrollment, configuration profiles, patching, compliance policies and app deployment
Design, maintain and troubleshoot our Ubiquiti and Cisco network infrastructure, including switching, wireless, firewalls and VPN
Maintain a CMMC 2.0 compliant environment: implement and monitor controls, collect evidence, and support audits and assessments
Ensure IT systems and processes meet ITAR and EAR requirements for handling controlled technical data
Manage onboarding and offboarding, access reviews, and asset lifecycle from procurement to disposal
Write and maintain IT documentation, runbooks and user-facing guides
Partner with engineering, operations and leadership to evaluate and roll out new tools

Qualification

Experience administering a CMMC 2Working knowledge of CMMC 2Ability to work full-time in officeMust be a U

Required

You’re a hands-on IT leader who has built and run help desk teams at fast-growing startups. You know what keeps engineers productive without sacrificing security and compliance. You’re as comfortable configuring a switch or writing an Intune policy as you are coaching a technician or explaining a new control to the team. You’ve worked in regulated environments, and you understand that CMMC, ITAR and EAR aren’t paperwork; they shape how every system is built and used. You take ownership, document what you do, and want to be on-site where the work happens.
3+ years of experience managing an IT or help desk team
3+ years of experience working in a startup environment
3+ years of Windows and macOS administration experience; Linux experience is a huge plus
3+ years administering Microsoft Intune and Jamf MDM platforms
Hands-on experience administering Microsoft 365 GCC and GCC High
Experience with Ubiquiti and Cisco networking
Experience administering a CMMC 2.0 compliant work environment
Working knowledge of CMMC 2.0 and ITAR/EAR compliance requirements
Ability to work full-time in office, Monday through Friday
Must be a U.S. citizen