Workday testing and implementation

Partner with the Workday project team and TA stakeholders to document requirements, write and run test scenarios, and track and retest defects.

Coordinate user acceptance testing with recruiters, coordinators, and business partners, and make sure issues are resolved before go-live.

Validate data and process flows between Workday and our other TA systems, and help prepare cutover, training materials, and communications.

Workday support and improvement after go-live

Be a first point of escalation for Workday questions and issues from TA, resolving what you can and routing the rest with clear context.

Iterate on processes after launch: gather feedback, find friction, and propose and test improvements.

Keep process documentation and job aids current as configuration and workflows change.

Core systems resolution (Greenhouse and ChartHop)

Resolve system issues that affect core processes, including backfills, conversions, and requisition and headcount alignment between systems.

Investigate data and sync discrepancies, fix the root cause where you can, and escalate with a clear summary where you cannot.

Handle support tickets and requests with consistent quality and response times.

Senior TA Operations Specialist

Responsibilities