Carvana The Strategy Analyst at Carvana performs vehicle diagnosis, repairs, and maintenance under minimal supervision. This role maintains high technical standards and ensures compliance with company policies and safety requirements.
Responsibilities
Provide prompt and courteous service:
Demonstrate friendliness and greet every person with whom they come in contact.
Maintain a professional appearance and a neat work environment consistent with the Company’s Policies and Procedures.
Return customer’s vehicles in clean condition with radios, seats, mirrors and other convenience items in the same position as when the customer brought the vehicle in. No smoking in customer vehicles.
Make sure customers receive prompt, efficient and courteous attention from all employees. Notify Manager of any delays or discrepancies in repair estimates.
Resolve any customer complaints in a friendly, courteous manner and advise Management of all serious complaints or incidences.
Perform assigned diagnostic repair or maintenance to the standards of the service center and factory specifications. Obtain clearance from Management whenever this cannot be done.
Look up parts to perform the service. Use parts in stock when possible and notify admins of parts that need to be saved and tagged.
Test and recheck all repairs and road test all comebacks as assigned by the Manager. Request assistance on repairs or diagnosis as needed.
Properly complete all Repair Orders including notifying admins what needs to be done.
Assist the Manager in creating a proper estimate by informing them as to discrepancies or abnormalities in time required to perform the service and parts required for the job. Recommend additional repairs needed or maintenance to the Manager (verbal or written recommendations are required).
Maintain and improve technical expertise through technical bulletins, trade publications and training seminars.
Qualification
High School Diploma or GED preferredComputer literacy preferredMajor ActivitiesSkill Area
Required
High School Diploma or GED preferred
Must be able to perform all lower classifications, (Mechanic Tech I)
Required – Two (2) of three (3) Certifications A-4, A-5 or A-7
Require two (2) to three (3) years of experience in the field or a related area.
Must be qualified to operate a motor vehicle and possess a valid driver’s license.
Must be able to drive vehicles with either standard or automatic transmissions.
Ability to understand and adhere to Company policies in all areas.
Effective Interpersonal communication skills.
Must have the ability to interact positively with others
