IT Help Desk Technician II

Torrance, CAfull timeRemote

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H1B: no

Divergent IT Help Desk Technician II provides fast and useful technical assistance on computer systems, serving as the first point of contact for customers seeking technical support. Responsibilities include troubleshooting, managing accounts, and procuring IT equipment.

Responsibilities

Serve as the first point of contact for customers seeking technical assistance
Perform local and remote troubleshooting through diagnostic techniques and pertinent questions
Answer help desk tickets and provide timely resolution.
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Complete tasks and/or projects as assigned in downtime.
Record events and problems and their resolution in the ticketing system
Follow-up and update customer status and information
Pass on any feedback or suggestions by customers to the appropriate internal team
Identify and suggest possible improvements on procedures
Manage accounts in multiple systems, including Active Directory, the Atlassian Cloud, Office 365 & others as assigned.
Procure I.T. equipment and provision based on user requirements.

Qualification

Tech savvyExcellent communication skillsJira experience preferredOffice 365 experience preferredWork EnvironmentAble to work on-siteJira experienceOffice 365 experience

Required

Ability to lawfully access information and technology that is subject to US export controls
Demonstrated proficiency related to the position, including, BS/BA Degree OR Certification(s)/Certificate(s) OR Technical Program Completion OR Past Work Experience
Tech savvy, good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and resolve basic technical issues
Excellent communication skills
Jira experience preferred
Office 365 experience preferred
Customer-oriented with a positive attitude
Willingness to tackle problems and find solutions
Work Environment
Able to work on-site
Occasional after hours or holiday weekends on call.

Preferred

Jira experience
Office 365 experience

Benefits

Equity/RSU
Parental Leave
Life Insurance
Wellness

Company

Divergent

View company page

10000+ employees

Industrial

Founded 1892

Source: greenhouse

Active within the past hour

Remote-friendly

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