Customer Service Representative

New York South District 2full timeOn Site

H1B: no

Plscareers Customer Service Representative at PLS is the primary point of contact with customers, responsible for delivering superior customer service and educating customers on company products and services. The role includes maintaining company quality standards and complying with all policies and procedures.

Responsibilities

Providing outstanding customer service to ensure repeat business
Educating our customers on our products and services
Ensuring all transactions are completed in compliance with federal, state, and local regulations
Following company policies and procedures
Maintaining a balanced cash drawer
Completing all transactions accurately, including cash handling
Using our point-of-sale system to access information and process transactions
Resolving customer complaints or referring complaints to the Store Manager for resolution
Helping to maintain a neat and clean store environment for our customers and team members
Performing other duties as instructed by management
Previous customer service experience in industries such as hospitality, financial services, retail or restaurant is preferred

Qualification

AbilityStrong verbal communicationProfessional appearance and demeanorMust be honest and have integrityAble to work flexible hoursEnglish fluency is requiredEnglish/Spanish bilingual is a plusAbility to lift up to 15 lbsEnglish/Spanish bilingual

Required

Ability, willingness, and comfort to engage with customers
Strong verbal communication
Ability to offer products and services to customers based on their needs
Exceptional attention to detail and ability to multi-task
Professional appearance and demeanor
Must be honest and have integrity
Able to work flexible hours, including early morning, evenings, weekends, and holidays
English fluency is required
English/Spanish bilingual is a plus
Must be able to stand for extended periods
Ability to lift up to 15 lbs. with little assistance
Must be able to work in restrictive spaces and maintain concentration in a busy environment with moderate to high noise levels