Responsibilities

One million patients a month ask for a referral to a mental health provider. When they search on Headway, the order of results decides who books and who gives up. You own that order.
The scope is patient–provider matching: the retrieval and ranking systems, the strategy for where they go next, how we think about our data strategy and platform to . Your mission: maximize successful matches. Not clicks. Not bookings. Patients who connect with a provider, stay in care, and get better.
It's the most technical PM seat in the Patient org. The ranking stack is ML-powered, and the roadmap runs deep: learned relevance models, semantic and free-text search, matching built on better evidence of each provider's expertise. You'll set that roadmap and get the executive team behind it, working with a dedicated pod of search and ML engineers and embedded data scientists. This is not a role for someone who needs a well-defined problem. The best candidates have a track record of finding the right problem and convincing the organization to solve it.
Problems You'll Solve:
Understanding what patients actually need. Patients rarely arrive knowing the right filters. We're building search that lets someone describe what they need in their own words and still surface the right providers. Semantic search, LLMs, and embeddings are all in play.
Ranking for the relationship, not the click. A ranker that optimizes for conversion alone can win the booking and lose the patient. Rebuild it to optimize for care relationships that last.
Expertise. Every patient should land with a provider who has real experience helping people like them. Getting trustworthy expertise signals into matching, fairly to providers, is an unsolved problem. It's yours.
Marketplace health. Patients need care fast. Providers across the network need to build caseloads. When those two pull in opposite directions, you make the call.
Set the strategy for search, retrieval, and ranking, and get engineering, data science, design, clinical, and the executive team behind it.
Run the experimentation program end to end: hypotheses, objective functions, guardrail metrics, honest readouts. Report the losses too.
Build the data, evaluation, and ML platform foundations that unlock the next two to three years of matching work.
Work daily with ML engineers and data scientists on model objectives, features, and evaluation. You won't write the models. You will be a real thought partner on what they optimize.

Qualification

You're fluent in embeddingsComprehensive benefitsMedicalHeadway participates in E-VerifyA notice to Headway applicants

Required

You've shipped ML ranking or relevance systems to real users. You can discuss objective function design, feature development, and offline vs. online evaluation from experience.
You can hold an architecture conversation with ML engineers, challenge modeling assumptions, and make informed build-vs-buy calls.
You've lived marketplace trade-offs and understand that ranking allocates opportunity across one.
You're fluent in embeddings, semantic search, and LLM-powered product, and you know which of them actually ships value.
You've presented strategy to executives and held your ground on the hard questions.
You're motivated by Headway's mission of making mental healthcare accessible and affordable.
Comprehensive benefits:
Medical, dental, vision, HSA/FSA, 401(k) including match for 2027!, Carrot Fertility reimbursement, and paid parental, medical and caregiver leave.
We believe a team's strength is in its people, and we cannot achieve this mission without a team that reflects the diversity of this problem – across race, ethnicity, gender, sexuality, age, national origin, religion, family status, disability, military status, and experience. Headway is committed to the full inclusion of all qualified individuals. As part of this commitment, Headway will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or receive other benefits and privileges of employment, please inform the recruiter when they contact you to schedule your interview.
Headway participates in E-Verify. To learn more, click here.
A notice to Headway applicants: To protect yourself against phishing and recruitment fraud, please note that Headway only accepts applications through our official careers page at https://headway.co/careers. Headway will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. All official communication will come from a @findheadway.com email address. If you are contacted by someone claiming to be from Headway via an unofficial channel, please do not share any information and report it as spam.

Staff / Principal Product Manager, Ranking at Headway · LumiJobs

Staff / Principal Product Manager, Ranking

Responsibilities

Qualification

Required

Benefits

Company

Headway

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