Customer Success Manager I

Preferred

• Experience in legal tech, litigation software consulting, or related legal industry workflows.
• Experience working with AI tools (Claude, Glean, etc.) to optimize your day-to-day responsibilities
• Think you're missing some of the skills and are hesitant to apply? We do not believe in the 'perfect' candidate and encourage you to apply if you feel you can bring value to our team. We often revisit candidates who may have applied for a different role if something comes up that's a better fit.
• The Team — Customer Success
• The Customer Success team helps customers turn Everlaw's powerful technology into meaningful outcomes on their most important matters. As trusted advisors, the team builds lasting partnerships, guides adoption, and helps organizations integrate Everlaw into the way they work. By connecting customer priorities and feedback with teams across Everlaw, Customer Success helps customers realize sustained value while strengthening the relationships that drive retention and growth.