Accenture Federal Services Marketing Operations Specialist at Accenture Federal Services supporting marketing technology platforms and driving agile delivery across multiple workstreams. Manage marketing data processes and facilitate Agile ceremonies to strengthen operational excellence.
Responsibilities
Administer and optimize marketing technology platforms, such as marketing automation, CRM, and campaign management tools, and keep integrations running smoothly.
Support campaign execution by building, QA'ing, and launching emails, forms, landing pages, and audience segments to agreed standards and timelines.
Manage lead and contact data processes, including routing, scoring, lifecycle stages, list hygiene, and naming conventions, and document workflows and platform standards so work is repeatable.
Build and maintain dashboards and recurring reports on campaign performance, funnel metrics, and operational health, and turn the data into clear insights and recommendations.
Support marketing product teams through planning, prioritization, backlog management, and delivery execution.
Facilitate Agile ceremonies, including sprint planning, standups, retrospectives, reviews, and backlog refinement.
Manage multiple timelines, dependencies, and competing priorities across teams and initiatives, tracking progress, identifying risks, and proactively driving issue resolution.
Partner with team leads and stakeholders to align on priorities, capacity, and delivery commitments, and maintain visibility into team performance through reporting, metrics, and status communications.
Coach teams on Agile best practices and foster a culture of continuous improvement, identifying opportunities to streamline processes, automate manual work, and improve ways of working.
Qualification
Experience collaborating with productScrum or Agile certification (CSMWorking knowledge of SQLExperience in a marketing agencyAs required by local law$57Equal Employment Opportunity StatementRequesting An Accommodation
Required
Must be willing to on-site 1 day/week to DC.
2+ years of experience in marketing operations, marketing technology, or campaign operations, and/or as a Scrum Master, Agile Delivery Lead, Project Manager, or similar role supporting cross-functional product or marketing teams. Experience in both areas is strongly preferred.
Hands-on experience with a marketing automation platform (such as HubSpot, Marketo, Pardot, or Eloqua) and a CRM (such as Salesforce or Microsoft Dynamics), plus working knowledge of marketing data and metrics, including funnel reporting and list management.
Demonstrated experience facilitating agile ceremonies (sprint planning, standups, backlog refinement, reviews, and retrospectives), with strong working knowledge of Agile and Scrum principles, backlog management, capacity planning, and continuous improvement.
Experience managing multiple concurrent workstreams, timelines, dependencies, risks, and competing priorities in a fast-paced delivery environment.
Proficiency with work-management and collaboration tools such as Jira, Azure DevOps, and Confluence, and with reporting tools such as Excel, Tableau, or Power BI, to build delivery metrics, dashboards, and executive-ready status communications that clearly convey progress, risks, dependencies, and decisions.
Experience collaborating with product, marketing, creative, content, operations, and client stakeholder groups.
Scrum or Agile certification (CSM, PSM, SAFe, or equivalent).
Working knowledge of SQL, HTML/CSS, or workflow automation tools.
Experience in a marketing agency, professional services, or client-facing environment.
Preferred
As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.
The pay range for the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia is:
$57,300—$115,800 USD
As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture Federal Services Equal Opportunity Policy Statement.
Accenture Federal Services is an Equal Employment Opportunity employer. Additionally, as an Affirmative Action Employer for Veterans and Individuals with Disabilities, Accenture Federal Services is committed to providing veteran employment opportunities to our service men and women.
