Communication Specialist (Technical)

Required

• Candidates must have lived in the United States 3 out of the past 5 years
• Experience with Cvent or a comparable event management or webinar platform.
• Experience with Confluence and JIRA, and experience working on a project team that uses agile methodology and sprints.
• Experience applying an organizational style guide (for example, HHS, GPO, AP, or Chicago) and federal plain language guidelines.
• Experience using customer experience (CX) inputs, such as call driver data, chat transcripts, user feedback, or web analytics, to prioritize and improve content.
• Ability to create simple, accessible infographics and visual aids using tools such as Canva, Adobe Express, Illustrator, or PowerPoint; a visual portfolio is welcome but not required.
• Familiarity with web content management systems and basic HTML.
• Experience using accessibility checking tools (for example, the Microsoft Accessibility Checker, Adobe Acrobat accessibility tools, ANDI, or axe).
• 1+ years of experience in the health care, health insurance, or health care licensing and credentialing domain.
• Experience serving HHS, HRSA, or another U.S. Federal Government program
• Maintain a designated, distraction-free home workspace that supports confidential review of user calls, professional participation in virtual meetings, and hosting or supporting webinars.
• Ensure high-speed internet connectivity, either via hardwired Ethernet or stable Wi-Fi, that meets minimum system requirements.