Own customer inquiries in the support queue through clear, empathetic written communication and dependable follow-through.

Investigate complex product, wallet, exchange, and tax-reporting issues using crypto knowledge, evidence, and deductive reasoning.

Work through unfamiliar problems in an ambiguous environment, test reasonable hypotheses, and communicate next steps without creating customer confusion.

Partner with Support teammates and leads, and involve Product or Engineering when issues require deeper investigation.

Meet agreed service-level, quality, and customer-satisfaction expectations throughout the seasonal engagement.

Document recurring issues and recommend improvements to support workflows, documentation, and the product.

What we look for

Opportunity alignment: You are motivated by helping crypto users and understand the expectations of a seasonal customer-support role.

High agency: You take ownership, follow through, and proactively communicate blockers or risks.

Exceptional collaboration: You work effectively with Support, Product, and Engineering and share useful context when asking for help.

Critical thinking: You use evidence and deductive reasoning to investigate issues rather than relying on assumptions.

Customer Support (Season Contractor)

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Cointracker