Run on-site installs and onboarding for new and existing restaurant partners

Set up Blackbird hardware and software to fit each restaurant's layout and workflow

Visit partners whose devices have gone offline, find out why, and get them back up and running

Train and retrain front-of-house staff and managers on how to use Blackbird well

Fix problems in real time and share what you learn with the sales and product teams

Set up new restaurants in Blackbird's admin tool

Experience in or around restaurants (operators, tech vendors, POS providers, etc.)

Comfort with technology: you learn new systems fast and can troubleshoot hardware and software on site

You're organized, hands-on, and happy to roll up your sleeves

You communicate well and quickly build rapport in person with owners, managers, and staff

Flexible availability, including some early mornings, evenings around service, and occasional weekends

Based in NYC, with a reliable way to get around all five boroughs

Field Operations Associate

Responsibilities