Symphony Professional Services Specialist at Symphony leading implementations and migrations of Cloud9 voice trading platform for financial institutions. Manage client projects from kickoff through go-live and post-launch stabilization.
Responsibilities
Project Management & Delivery
Lead assigned client implementations from kickoff through go-live, hypercare, and transition to ongoing support.
Develop and maintain project plans, milestones, migration schedules, risk and issue logs, action trackers, and status reports.
Manage project scope, dependencies, competing priorities, and delivery risks across multiple concurrent implementations.
Facilitate project meetings, communicate progress and escalations, and drive accountability across client and internal teams.
Contribute to standardized implementation playbooks, templates, and process improvements.
Client Engagement & Implementation
Build relationships with client stakeholders across trading, technology and operations.
Gather business and technical requirements, understand legacy trading workflows, and coordinate system configuration, connectivity, and integration activities.
Partner with Sales, Product, Engineering, Support, and other teams to resolve issues and deliver successful implementations.
Coordinate user acceptance testing (UAT), production validation, and client sign-off.
Client Engagement: Strong communication, presentation, facilitation, and relationship-management skills.
Execution: Ability to independently manage assigned projects, solve problems, and escalate risks appropriately.
Technical Aptitude: Ability to understand enterprise software implementations, system configurations, integrations, and testing.
Organization: Ability to manage multiple projects in a fast-paced, matrixed environment.
Travel & Schedule: Willingness to travel to client locations and support planned migrations and production cutovers outside standard business hours as needed.
Preferred
Financial Services: Experience with banks, broker-dealers, asset managers, hedge funds, or other financial services organizations.
Domain Knowledge: Familiarity with trading floor workflows, trader voice systems, or capital markets infrastructure.
Implementation Experience: Experience with enterprise SaaS deployments, platform migrations, UAT, and production cutovers.
Certifications: PMP, CAPM, PRINCE2, CSM, or equivalent certification.
Tools: Familiarity with Jira, Confluence, Microsoft Project, Excel, and Salesforce.
