Responsibilities

Launch your healthcare career as a Lab Services Specialist/ Member Support Specialist Trainee at One Medical! No phlebotomy/medical assistant experience required.
We're seeking motivated individuals ready to make a difference in patient care. In this exciting role, we provide full training in phlebotomy (blood drawing) and other clinical procedures. This is your opportunity to start a rewarding career in healthcare while developing new skills and making a direct impact on patient lives.
As a Lab Services Specialist/ Member Support Specialist Trainee at one of our offices [If Senior Health] presently focused on our Senior Health member population (age 65+), you’ll provide exceptional care and support for our patients, while training to provide venipuncture and other clinical support services. With a strong drive for service and human connection, you will remove barriers to care. You will also be the first point of contact for our patients, the steward of our office space, and provide any other support as requested by the Practice Coordinator, Operations Manager, or providers.
You are a strong team player and use your innovative problem solving skills to tackle various tasks and challenges, while using empathy, focus, and compassion in all interactions with patients and team members. You apply tactful interpersonal skills during every interaction with your patients, at both the front desk and in the lab. You thrive in cultures that focus on feedback and growth, and are nimble in your approach to respond to the needs of the patients and team. If this sounds like you, we would love to connect.
What you’ll likely work on from day one:
Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a fluid and positive in-office experience through patient intake, same day schedule management, appropriate follow up scheduling, strong knowledge of billing and insurance, monitoring patient feedback and assisting with outreach as necessary
All front of house duties including check in/check out, insurance verification, printing/paperwork tasks, prepping tests, tasking to service level expectations etc
Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in office providers with ad hoc asks, etc.
Master our technology suite including but not limited to Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and patients and complete daily work
Perform opening and closing duties/daily office upkeep as required, including maintaining the look and feel of both patient and employee facing spaces, restocking supplies, and organization
Successful completion of One Medical clinical training and state required education and/or certifications within first six months of employment (One Medical sponsored)
Willingness to obtain Basic Life Support (BLS) certification within 60 days of hire based on guidelines within a specific metropolitan service area (One Medical sponsored)

Lab Services Specialist/ Member Support Specialist Trainee at Onemedical · LumiJobs

Lab Services Specialist/ Member Support Specialist Trainee

Responsibilities

Qualification

Required

Benefits

Company

Onemedical

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