Idme Senior Solution Consultant at ID.me supporting SLED business across southern territory including Texas. Acts as senior technical voice on agency pursuits and collaborates with sales teams on product demos and integration design.
Responsibilities
This role extends the core Solution Consultant responsibilities.
Maintain in-depth knowledge of the entire ID.me product suite and how it maps to state, local, and education agency use cases
Serve as a primary contributor to RFx responses, owning technical accuracy across state and local solicitations
Solve technical customer issues of broad scope and high complexity
Provide mentorship for Solution Consultant team members and remain a current contributor to team-learning initiatives and activities
Collaborate cross-departmentally to identify and resolve complex scenarios and integration issues
Propose and implement improvements for product feature enhancements based on current market trends
Identify solutions leveraging market and industry knowledge
Support the team with resolving customer escalations
Assist with specific objectives and key results associated tasks
Leverage technical expertise with APIs, federated protocols, and state agency customer environments to drive sales strategy and success
Diagnose and document customer technical and business requirements
Qualification
Strong technical presentationPrior experience supporting state
Required
This role extends the core Solution Consultant requirements.
Demonstrated experience performing the responsibilities of a Senior Solution Consultant
Passionate about delivering value to customers; experience in a customer-facing role such as consulting, technical support, or solution engineering
Strong understanding and hands-on experience with REST APIs
Proficiency in industry-standard protocols used for authorization/authentication and federation (e.g., OAuth 2.0, SAML 2.0, OpenID Connect, Bearer Token Authentication)
Confident in presenting and sharing technical knowledge with senior stakeholders
Strong technical presentation, communication, and problem-solving skills
Expertise in one or more of the following: Identity and Access Management (IAM) platforms and concepts, Identity Verification, web development (JavaScript, HTML, frontend frameworks), mobile development (iOS, Android), or backend development (Java, C#, Node.js, Python, PHP, Ruby)
Familiar with NIST SP 800-63-3 / 800-63-4 guidelines and standards
Knowledge of the complete software development lifecycle (SDLC) and associated best practices
Experience with modern software development methodologies, DevOps practices, and associated technologies
Practical experience with REST APIs and related technologies in real-world scenarios
Preferred
Prior experience supporting state, local, or education customers in a presales, consulting, or delivery capacity
Familiarity with one or more SLED program areas: unemployment insurance and workforce, Medicaid and health and human services, K-12 and higher education, or public retirement and pension systems
Experience designing SAML or OIDC federation into state IT environments, student information systems, or benefits eligibility platforms
Experience with multi-campus university or community college systems and system-office procurement
Understanding of state procurement vehicles, fiscal year timing, biennial legislative calendars, and grant-funded deadlines, and how they shape a technical pursuit
Working knowledge of the competitive and funding dynamics around publicly funded credential providers in state benefits programs, including where coexistence is the right posture
Familiarity with accessibility requirements (ADA / Section 508) and state privacy law as they apply to constituent-facing identity flows
Experience contributing to state or local RFP, RFI, or RFQ responses
