Service Manager, Riviera Beach - FL

Riviera Beach, FLfull timeOn Site

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senior

H1B: no

Lucidmotors The Service Manager at Lucidmotors manages day-to-day operations of the Lucid Service Center and leads a team of advisors, technicians, and parts staff. The role focuses on delivering high customer experience and continuous team improvement.

Responsibilities

Manage and develop Service Team members and the day-to-day service business, including customer service interactions, reporting, and repairs
Performance Management: continually evaluate the performance of each employee and provide to feedback on a consistent basis to drive results
Select, train, and develop employees, ensuring all positions are filled in a timely manner
Support, implement and provide follow-up for all training
Ensure the team is providing the highest level of Lucid customer experience while developing lasting relationships
Address any client concerns or complaints quickly and professionally
Possess a working knowledge of all industry standards, regulations, restrictions, etc. and ensures department compliance
Delegate and direct all service tasks, ensuring client vehicles are repaired and returned on time
Monitor employee work and provide guidance, ongoing training, and development as needed
Work effective with Service Center technicians with the understanding that you may need to assist in repairs of Lucid Motors vehicles
Acquire a thorough understanding of Lucid Motors mission and the importance of your contribution through your role as a Service Manager
Assist with or perform administrative tasks

Qualification

Exceptional ability to collaborateAbility to travel on an as-needed basisKnowledge of HV systemsASE CertificationsEPA 609 CertificationAt Lucid

Required

Minimum 10 years varied automotive service experience including measuring and holding team accountable for various KPI’s i.e. Customer Satisfaction Index (CSI), Repair Completion Time, Days Down, PDI Completion/Turnaround time
Experience managing a team of technicians for selection, development, performance management, engagement and training
Exceptional ability to collaborate, motivate, and lead individuals, groups, and vendors
Verifiable track record of excellence in Customer Service
Willingness to assist on repairs on an as needed basis
Exceptional organization and the ability to drive continuous improvement in a fast-moving environment
Excellent written and verbal communication skills
Ability to build a world-class team from the ground up
Ability to analyze and interpret internal reports
Advanced ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software
Ability to travel on an as-needed basis
Willingness to complete Lucid provided CPR training post hire

Preferred

AA/BS in either Automotive Technology or Business Management, or equivalent work experience
Knowledge of HV systems, LV systems, and EV powertrains
Start-up experience and related fast-paced environments
Previous OEM specific EV experience and training
ASE Certifications
EPA 609 Certification
At Lucid, we don’t just welcome diversity - we celebrate it! Lucid Motors is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, national or ethnic origin, age, religion, disability, sexual orientation, gender, gender identity and expression, marital status, and any other characteristic protected under applicable State or Federal laws and regulations.

Benefits

Dental
Vision
401(k)
PTO
Equity/RSU

Company

Lucidmotors

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Source: greenhouse

Active within the past hour

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