SpaceX IT Support Technician providing enterprise help desk support including hardware, software, and network troubleshooting. Manage IT asset lifecycle and support conference room technology.
Responsibilities
Provide 1st, 2nd, and 3rd tier enterprise help desk support to SpaceX employees.
Manage on-site inventory and the lifecycle of end-user IT assets.
Procure, configure, and deploy computer hardware and mobile devices.
Set up and support workstations for new and existing staff, including onboarding and offboarding.
Troubleshoot software and hardware issues, in person and remotely.
Configure and troubleshoot desktop, label, and large multifunction printers.
Support end-user network connectivity, including wired, wireless, and remote access.
Support conference room and audio-visual setups.
Improve help desk workflows, working with IT engineering and other teams to resolve complex issues.
Write instructional documentation and explain technical issues in terms non-technical people can understand.
Qualification
Experience supporting macOSTechnical certifications (for exampleExcellent writtenADDITIONAL REQUIREMENTSMust have a valid driver's license
Required
High school diploma or equivalency certificate.
1+ years of professional experience building, deploying and troubleshooting computer systems, hardware, printers, software, and IP networks within an enterprise environment.
Experience supporting Microsoft technologies.
Preferred
Experience supporting macOS, iOS, and Linux environments.
Technical certifications (for example, A+, Network+, or MCSE).
Working knowledge of audio-visual and conference room equipment.
Comfortable supporting business-critical systems, with a sense of urgency appropriate to the work.
Able to work independently while staying patient through constant interruptions.
Excellent written, verbal, and phone communication skills.
