Away Keyholder at Away's Highland Village store responsible for delivering exceptional customer service and leading retail associates. This role includes managing in-store operations, meeting sales goals, and supporting team development.
Responsibilities
You’ll embody our brand standards and core values by consistently delivering best-in-class, exceptional customer service to every person, every time
You’ll create a personalized and memorable experience for each and every customer, expanding on love of travel to further drive community and connection
You’ll take accountability for the success of in-store processes and operations
You’ll meet individual KPI expectations and sales goals, while also supporting overall store success
You’ll lead, support, and guide a team of retail associates
You’ll assist with onboarding new hires ensuring their training enables them to meet customer experience standards
You’ll coach and give feedback to team members to support their development, enabling them to better support customers and store operations
You’ll partner with store management to assist with marketing events and programming at the store
Qualification
You’re a growing retailYou’re reliableYou’re solution orientedAbility to pullAbility to bendExcited to join the teamWe’re travelersWe’re drivenWe’re supportive
Required
You’re a growing retail, customer service, or hospitality leader who inspires others, drives results, fosters learning, and can support the development of a team
You’re an excellent communicator who is comfortable using coaching and feedback to develop team members
You’re an excellent collaborator with a passion for people; uniting the team to work together
You’re reliable, effective, and add value to the business
You’re solution oriented; you are resourceful with commitment to following through
Ability to pull, push, lift, and carry up to 25 pounds throughout the duration of a work shift
Ability to stand/be on feet for extended periods of time throughout the duration of a work shift
Ability to bend, squat, twist, and reach as needed throughout the duration of a work shift
Excited to join the team, but not sure you meet all of the qualifications? Please apply, we’d still love to hear from you.
We’re travelers. Travel is about the journey - the transformative experiences and the growth each trip offers. All employees are encouraged to take time to get away through our variety of time away from work offerings.
We’re driven. The work we do matters and collectively drives impact. No matter the job title, everyone at Away is a meaningful contributor in unlocking our ever growing potential.
We’re supportive. We value the entirety of your life's journey, not just the milestones. You'll find an environment that celebrates balance, understanding that your personal passions and commitments outside of work, are threads of the same fabric that makes you unique.
