Implementation Lead / Program Manager at Uncountable · LumiJobs

Responsibilities

As an Implementation Program Manager, you own a customer's implementation from scoping to go-live, across every phase. You are the person the customer's R&D leadership looks to for the plan, the timeline, and the answer to "where are we?" Inside Uncountable, you are the person the delivery team looks to for direction.
Each implementation runs with a defined team. Account Managers own the customer relationship, adoption, and growth. Scientific Implementation Managners own the technical design. Scientific Implementation team members execute the build, working heavily with AI agents that handle repetitive configuration and setup. The Implementation Program Manager sits at the center: you own the project management and make sure the whole team delivers what was scoped, on time and within hours.
This is not a pure project management role. You need enough scientific and platform depth to scope a lab's real workflows, push back on a design that won't hold up, and earn the trust of PhD-level researchers. You also need the operating discipline to run status, stage gates, and sign-offs on several enterprise accounts at once. If you have led scientific software rollouts, or run implementations as a consultant, and want to do it with a modern, AI-first delivery team, this is that role.
Own the implementation, scoping to go-live
Lead scoping with the customer: define requirements, sites, teams, and workflows in and out of each phase, and agree on what a realistic first go-live includes
Turn scoping into a phased plan with a timeline, deliverables, and post-sales commitments the delivery team can execute against
Own on-time go-live for every phase and the hours spent against what was scoped
Run status meetings with the customer and internally, and keep a current, written status the AM and leadership can read without asking
Manage stage gates and customer sign-offs, so each phase closes cleanly before the next one opens
Plan and run onsites and workshops, from agenda and logistics to who attends from both sides
Spot scope creep and overruns early, and raise change requests or resourcing asks with clear justification rather than absorbing them quietly
Drive integrations and cross-team work

Qualification

Implementation leadershipScientific groundingProject disciplineOwnership and judgmentAI-first working styleCommunicationPaceNice-to-Have QualificationsA second language used by our customers

Required

Implementation leadership: 3+ years leading software implementations or digital lab rollouts, whether for external clients at a vendor or consultancy, or internally as the project lead who brought an ELN, LIMS, or similar platform into your own R&D organization. At least a few of these should be ones where you owned the plan, the stakeholders, and the outcome end to end
Scientific grounding: A background in chemistry, materials science, biology, chemical engineering, or a related field, enough to scope R&D workflows and hold your own with PhD-level researchers
Project discipline: You run status, risks, scope, and sign-offs as a habit, across several concurrent projects, without being chased for it
Ownership and judgment: You push back when a timeline, scope, or design doesn't make sense, including with customers and senior colleagues, and you take responsibility for the result
AI-first working style: You already use AI tools in your own work and want a team where agents do a real share of the build. You will be expected to drive their adoption on your accounts
Communication: Clear, concise writing and presenting for audiences from bench scientists to R&D directors and IT leaders
Pace: Comfortable in a fast-moving company where processes are still being built and you help build them

Preferred

M.S. or Ph.D. in a scientific or engineering field
Experience implementing or rolling out ELN, LIMS, PLM, or other R&D data platforms, either on the vendor side or as the customer's project lead
Experience leading digital initiatives across several sites or regions, including on-site workshops with scientific teams
Experience scoping integrations with ERP or other enterprise systems, and working with IT organizations
Nice-to-Have Qualifications
Experience working with or managing implementation partners and system integrators
Experience in a regulated or GxP-adjacent environment
A second language used by our customers, such as German, French, or Spanish

Implementation Lead / Program Manager

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Uncountable

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