Additive Manufacturing Service Supervisor at Divergent · LumiJobs
$116k–$160k
H1B: no
Divergent Additive Manufacturing Service Supervisor leads a team maintaining and improving additive manufacturing systems. This role owns day-to-day service operations, focusing on equipment availability, reliability, and team development.
Responsibilities
Own Service Operations
Lead daily service operations with accountability for safety, equipment availability, maintenance execution, and production support.
Establish daily priorities and allocate service resources based on production requirements, equipment condition, quality impact, safety, and business priorities.
Ensure preventive, predictive, corrective, and emergency maintenance activities are executed safely, effectively, and in accordance with established procedures.
Monitor equipment status, downtime, maintenance workload, and production impacts to identify risks before they affect production commitments.
Maintain effective shift handoffs and ensure equipment issues, repair status, risks, and outstanding actions are clearly communicated across shifts and functions.
Monitor and maintain spare parts inventory, escalating potential shortages before they happen.
Build & Lead a High-Performance Team
Hire, train, coach, and develop a team of Service Specialists supporting additive manufacturing operations.
Establish clear expectations for safety, quality, productivity, technical execution, and professional conduct.
Develop technical capability and bench strength through structured training, qualification, mentoring, and cross-training.
Identify skill gaps and create development opportunities that prepare Service Specialists for increased technical responsibility and future leadership roles.
Qualification
Leadership ProfileProven leadership in high-reliabilityDemonstrated ability to build teamsOperational & Technical ExperienceExperience leading maintenanceExperience with mechanicalExperience managing riskExperience supervising maintenanceExperience with laser-based systemsExperience with workforce planning
Required
Ability to lawfully access information and technology that is subject to US export controls
Leadership Profile
Proven leadership in high-reliability, high-accountability manufacturing or technical environments.
Demonstrated ability to build teams, establish standards, develop technical talent, and deliver results under pressure.
Experience managing employee performance, providing feedback, and holding teams accountable for safety, quality, and execution.
High ownership mindset with a bias toward action, accountability, and continuous improvement.
Operational & Technical Experience
Experience leading maintenance, service, manufacturing, or technical operations in a complex automated environment.
Significant hands-on experience troubleshooting and maintaining complex manufacturing equipment.
Experience with mechanical, electrical, automation, machine controls, and system-level troubleshooting.
Experience managing risk, driving root-cause resolution, and improving equipment reliability.
Experience with procedure-driven execution, preventive maintenance, technical qualification, or similar structured programs.
Preferred
Experience supervising maintenance, service, engineering, or technical teams in an automated manufacturing environment.
Experience with metal or other Additive Manufacturing processes and equipment, including large format LPBF printers.
Experience with laser-based systems, optics, precision motion systems, robotics, automation, PLCs, industrial controls, or industrial networks.
Experience developing or managing preventive and predictive maintenance programs.
Experience using equipment performance and maintenance metrics to drive reliability and operational improvements.
Experience leading root-cause analysis and corrective/preventive action activities.
Experience with workforce planning, staffing, scheduling, overtime management, or shift operations.
Experience developing technical training, qualification programs, or standardized work practices.
