SpaceX Starlink Customer Success Specialist manages activations and billing from signed contracts to working accounts. This entry-level role requires accuracy and organization to ensure orders are live and billed correctly.
Responsibilities
Review assigned orders prior to system entry to confirm accuracy of products, pricing, commercial terms, contracts, and billing details
Set up customer accounts to enable hardware shipment, Starlink service activation, and accurate invoicing
Track shipments and activation dates; proactively flag delays or potential payment slips
Maintain current systems and trackers so status, risks, and pending items are clearly visible and actionable for the team
Own past-due balances and unapplied cash on assigned work until fully reconciled
Escalate issues with a clear problem statement, revenue at risk, actions already taken, and a specific ask
Flag unused kits, excess demand, or a stalled customer to the Customer Success Manager
Identify and improve inefficient process steps so subsequent orders are easier to execute
Qualification
Bachelor’s degreeExperience with ExcelUsed an AI coding tool (Claude CoworkADDITIONAL REQUIREMENTS
Required
Bachelor’s degree; OR 2+ years of professional experience in operations, customer support, or process coordination
Preferred
Handled a high volume of orders or tickets without creating avoidable errors
Communicates clearly and raises problems early, with a dollar amount and a next step
Improved a process or tracker other people actually used
Experience with Excel, Salesforce, Smartsheet, or similar tools
Built lightweight ops automations or reporting in the tools the team already uses (spreadsheets, Salesforce, Smartsheet, etc.) so other people stopped doing the work manually
Used an AI coding tool (Claude Cowork, Cursor, Copilot, or similar) to build something real, like a script, tracker, or workflow, not just chat answers
ADDITIONAL REQUIREMENTS:
Willing to work across time zones when a customer shipment, activation, or billing date requires
