Principal SRE Senior Manager

Required

• 12+ years in SRE, infrastructure, production engineering, or IT operations, including 5+ years leading SRE or operations teams or programs across multiple products
• Proven experience defining and enforcing reliability standards, including service objectives, indicators, error budgets, and production readiness criteria
• Demonstrated ability to lead major incident response, root cause analysis, and systemic remediation in high-availability systems
• Deep expertise in resilience engineering, fault isolation, capacity planning, and recovery testing
• Experience reducing incident impact and recurrence through structural improvements, automation, and safer operational practices
• Track record of standing up or transforming an SRE operating model (on-call program, SLO governance, Community of Practice) in a multi-team, multi-vendor environment
• Strong grounding in AWS, containers, CI/CD, enterprise observability, and automation
• Executive-level communication, including SLA reporting to clients and leading cross-vendor major incidents
• Bachelor's degree in a technical field or equivalent experience
• Ability to obtain and maintain a Public Trust clearance
• Major-incident command for critical and cross-pod incidents, including off-hours as needed - regular engagement with client and partner leadership.
• US Citizenship Required