Vendelux Customer Success Manager at Vendelux managing a complex book of business in a high-growth B2B SaaS environment. Responsible for full customer lifecycle management including onboarding, renewals, upsells, and negotiations.
Responsibilities
Function as a true account manager across the full customer lifecycle — from onboarding and enablement through renewals, upsells, and negotiations
Own a portfolio of accounts simultaneously, managing competing priorities with urgency and precision — expect to juggle 9+ active workstreams at any given time
Lead structured onboarding and training programs that drive fast time-to-value and long-term product adoption
Run proactive meeting campaigns and renewal processes, ensuring no account goes dark or falls through the cracks
Negotiate renewals and expansions with confidence, building strong business cases that demonstrate clear ROI
Drive retention with a relentless, creative approach — exhaust every option before accepting churn, whether that's a LinkedIn message, an in-person office visit, a free pilot extension, or bringing in leadership to save the relationship
Travel to customer sites a minimum of 2 days per month to strengthen relationships and accelerate outcomes
Contribute to community building across the customer base through webinars, case studies, and events
Qualification
Required
6+ years of experience in Customer Success, Account Management, or a hybrid of both — ideally at a B2B SaaS or high-growth tech company
Proven track record of owning the full client lifecycle: onboarding, adoption, renewals, upsells, and negotiations
Thrives in a fast-paced environment managing multiple high-priority accounts simultaneously without dropping the ball
Relentless when it comes to retention — you get creative, you show up, and you don't give up on an account easily
Comfortable traveling to meet customers in person and building face-to-face relationships
Highly accountable self-starter who doesn't need to be chased for updates
Strong communicator who can navigate difficult conversations with customers and internal stakeholders alike
