Riotgames Playtest Operations Producer at Riotgames owning the outcome of playtests and coordinating research operations. Responsible for recruiting players, facilitating labs, and improving research efficiency.
Responsibilities
Serve as the primary producer for assigned playtests, ensuring operational execution, coordination, and accountability
Demonstrate a strong ownership mentality – coordinate across partners, anticipate risks, and resolve unowned blockers before they escalate
Recruit, screen, and engage players via email, phone, or vendor relationships for a variety of local and international research studies and playtests
Facilitate playtest labs effectively, operating and troubleshooting playtest lab equipment (PCs, mobile devices, recording equipment, networking, streaming) to ensure data is collected efficiently and effectively
Manage deployment of shared team resources across multiple research and playtest studies and improvement initiatives within the Global Research Operations team, while prioritizing lab schedules to maximize lab utilization across product and game teams
Identify and resolve potential issues or obstacles, and advocate for continuous process improvement of various inter-team and cross-functional workflows
Understand the bigger goals of the organization and translate how you and your team can contribute to achieving them through effective prioritization and alignment
Support the team by facilitating and participating in decision-making, removing roadblocks, managing distractions, and maintaining documentation for scope and processes
Autonomously work toward goals and lead yourself or a small team to complete straightforward projects and objectives, ensuring clear focus and execution
Drive forward progress on research, playtest, and project sprint commitments via work and capacity planning, estimations, velocity tracking, and proactive backlog refinement
Organize and run productive meetings; facilitate quality note-taking and ensure action items are driven to resolution
Work alongside researchers to ensure best practices are protected and integrated continuously into research, playtests, and improvement projects
Qualification
Experience in research operationsExperience with audience definitionsExperience with audio and video editingBachelor’s degree in a related fieldFor this role
Required
2+ years of professional experience in a research operations or project management role
Working knowledge of computer lab or complex audio/video setups
Excellent written and verbal communication skill for technical and non-technical audiences
Ability to juggle multiple information streams in a fast-paced environment and communicate effectively across all mediums
Experience building roadmaps and schedules to track progress and delivery
Experience with various project management frameworks like Scrum and Agile
Experience with project management and productivity tools like Jira, Miro, and Notion
Preferred
Experience in research operations
Experience with audience definitions, incidence rates, and recruitment principles
Experience with survey sampling and other quantitative market research or social science techniques
Experience with the Salesforce CRM platform and working with HTML email templates
Experience with IT support or help desk troubleshooting
Experience with audio and video editing
Bachelor’s degree in a related field
For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will be looking at your past studies, experience, and your personal relationship with games. If you embody player empathy and care about players' experiences, this could be your role!
