Linear Product Support Specialist at Linear supporting customers through onboarding, issue debugging, and feature discovery. Responsible for surfacing customer feedback and partnering with engineering to document and reproduce bugs.
Responsibilities
Support customers in end-to-end engagement, including onboarding, account setup, debugging issues, feature and integration discovery
Investigate and resolve inbound customer issues reported through all communication channels, including email, Slack, Twitter, and Reddit
Partner with our engineering team to document and reproduce bugs
Surface trends and insights from customer feedback to the team at large to inform product choices
Lead select strategic projects to improve the support experience, internal knowledge sharing, and product operations
Qualification
Passion about technologyFamiliarity with SQLBased in UCuriosity to learn more about SQL
Required
Passion about technology, quality, and Linear’s mission
Excellent communication and customer service skills and experience working with a technical or engineering user base. Ability to adapt your communication approach to non-technical users.
Experience troubleshooting technical issues, including APIs and integration setups. Ability to reproduce bugs with Linear and our integrations in various environments (different browsers, Windows, Mac, Mobile).
Familiarity with SQL, Javascript, APIs, and GitHub is a plus. If you don’t have direct experience in these areas, curiosity to learn more is desirable as well. Please note that this is not a product engineering role.
Based in U.S. or Canada Eastern or Central Time only.
Preferred
Familiarity with SQL, Javascript, APIs, and GitHub
Curiosity to learn more about SQL, Javascript, APIs, and GitHub
