Location Manager at Ridezum · LumiJobs

Responsibilities

We're seeking an experienced Location Manager to lead transportation operations in Kansas City, MO. This role encompasses the complete operational lifecycle—from bid development and startup to daily management and continuous improvement. You'll build high-performing teams, manage P&L accountability, and establish best-in-class transportation operations that exceed customer expectations.
What Makes You Successful in This Role:
You're a decisive leader who thrives in dynamic, fast-paced environments where every day brings new challenges. You balance operational urgency with safety discipline, never compromising on what matters most. You're a natural relationship builder who earns trust with customers, employees, and stakeholders through consistent follow-through. You see potential in people and invest in their growth, building teams that take ownership and deliver results. You're equally comfortable reviewing financial reports, walking the yard with drivers, and presenting to school district administrators. You take pride in building something from the ground up and have the resilience and initiative to overcome obstacles without waiting for permission.
Operational Leadership & Start-Up
● Execute complete site start-ups for newly awarded contracts, team hiring, facility setup, IT implementation
● Develop training and hiring programs for location that meets or exceeds state, federal, and district guidelines
● Develop and maintain customer and stakeholder relationships, consistently exceeding expectations through proactive communication and service delivery
● Manage assigned contract operations, ensuring consistency and excellence
Performance Management & Safety
● Utilize Zum's IT infrastructure to monitor, analyze, and exceed balanced scorecard KPIs across all operational areas
● Spearhead a behavioral safety culture that protects employees, students, and the broader community
● Oversee Safety Department compliance with state, federal, DOT regulations, RFP requirements, and meticulous record keeping

Qualification

● Experience with scheduling

Required

● Demonstrated experience managing full profit and loss (P&L) accountability with operational oversight and KPI responsibility
● 5+ years of experience managing day-to-day operations in complex, time-sensitive environments such as transportation, field services, logistics, hospitality, or similar industries
● Experience with scheduling, staffing, planning, and operational execution
● 5+ years of experience maintaining client-facing relationships and managing customer accounts in an operational environment, with demonstrated ability to deliver customer service to both external clients and internal stakeholders
● Experience managing salaried leaders and/or coordinating across multiple departments
● Track record of career progression supported by relevant certifications or continuing education, with demonstrated success in developing direct reports and building high-performing teams
● Comprehensive understanding of and demonstrated experience with safety practices, protocols, processes, compliance requirements, and regulatory standards

Preferred

● Experience managing in a unionized (CBA) environment
● Prior leadership in transportation start-up or new district launch, including sourcing facilities, implementing IT systems, building teams, and intaking fleet vehicles
● Demonstrated experience successfully managing through periods of rapid organizational growth or major management/structural changes
● Proficiency with Microsoft or G Suite applications (Sheets, Docs, Slides)
The targeted base salary range for this role is listed in the compensation section below. Actual salary may be above or below this range based on factors such as location, skills, and relevant experience. In addition, this position may include additional compensation in the form of bonus, equity, or commissions. If you are a full-time salaried or hourly worker, we offer the following benefits: Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more.
The targeted pay range for this role in is: $125,000 - $145,000

Location Manager

Responsibilities

Qualification

Required

Preferred

Benefits

Company

Ridezum

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