Associate, Ancillary Benefits

Required

• As an Associate on our Ancillary Benefits team, you will be responsible for operational success and support for a number of different Benefit programs at Justworks. You will also work closely with Benefit Operations Analysts and Product and Engineering teams to improve existing systems and help implement new Benefit offerings. You will also represent the BOH team as part of cross-functional working groups, as needed.
• Your Success Profile
• What You Will Work On
• Day-to-Day Operational Responsibilities
• Perform day-to-day operations for FSA, DCFSA, HSA, COBRA, and ACA products including but not limited to:
• Triage incoming issues/inquiries and escalate accordingly
• Assist in resolution of benefit inquiries/issues within the agreed upon service level agreements (SLAs) with external and internal partners including:
• Manage charging employers monthly to comply with agreements like Cobra Nomads / COBRA Severance.
• Assist senior team members in building out internal benefit resources (help articles, training decks, etc.)
• Develop creative solutions for new issues with assistance from supervisors using available resources and systems
• Cross-Functional Collaboration & Support
• Work with third party vendors to resolve specific member inquiries on enrollment, eligibility issues, and troubleshooting EDI File feed issues.