Store Floor Lead (Sur La Table)

Naperville, ILfull timeOn SiteseniorH1B: no

Cscgeneration 2 Store Floor Lead at Sur La Table leads daily store operations and supports the General Manager in achieving sales and operational goals. The role includes managing the sales floor, coaching team members, and ensuring exceptional customer experience.

Responsibilities

Leadership & Team Development
Lead the sales floor and oversee daily store operations as Manager on Duty (MOD).
Provides in-the-moment coaching and feedback to elevate performance and team engagement. Communicate performance issues directly to the General Manager/Store Manager.
Support onboarding, training, and development of new associates.
Customer Experience & Brand Representation
Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty.
Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
Ensure exceptional customer experience by leading a customer-focused, Guest Obsessed culture.
Address customer concerns and resolve issues in a timely manner to maintain satisfaction and loyalty.

Qualification

1 year of retail management experienceExcellent communication

Required

Must be 21 years of age or older at the time of employment.
1 year of retail management experience, preferably in a specialty or culinary retail environment.
Strong leadership skills with the ability to inspire, develop, and retain a high performing team.
Excellent communication, problem-solving, and decision-making abilities.
Passion for community engagement and providing exceptional customer experiences.
Proficiency in Microsoft Office and retail management systems preferred.