Trueanomalyinc Epsilon3 Administrator at True Anomaly manages and supports the organization's use of the Epsilon3 platform for operational procedures and mission workflows. Partners with multiple teams to establish standards and improve processes.
Responsibilities
Administer and maintain the organization’s Epsilon3 environment, including users, teams, roles, permissions, workspaces, templates, and configuration settings.
Develop and maintain procedures, checklists, forms, workflows, and other operational content within Epsilon3.
Establish and enforce standards for naming conventions, document organization, version control, approvals, and content lifecycle management.
Manage user onboarding, account provisioning, access changes, and offboarding in coordination with IT and functional managers.
Support role-based access control and ensure users have appropriate access to operational and program information.
Develop dashboards, reports, or exports that provide visibility into open callouts, anomalies, overdue actions, procedure status, and operational trends.
Partner with engineering, test, manufacturing, mission operations, quality, safety, and program teams to translate business needs into effective Epsilon3 workflows.
Provide training, guidance, and day-to-day support to Epsilon3 users.
Troubleshoot user issues and coordinate with Epsilon3 support or internal technical teams when escalation is required.
Monitor system usage, data quality, workflow effectiveness, and compliance with established standards.
Support audits, reviews, and investigations by maintaining accurate records and ensuring appropriate traceability.
Assist with the migration, cleanup, and organization of legacy procedures and operational data.
Qualification
Demonstrated ability to manage usersExperience creatingPrior experience administering Epsilon3Experience in aerospaceFamiliarity with mission operationsExperience supporting auditsExperience with software integrationsFamiliarity with Agile
Required
Experience administering or supporting a software platform, enterprise application, document-management system, quality system, or operations-management tool. (With ability to learn Epsilon3 with possibly limited resources)
Demonstrated ability to manage users, permissions, workflows, templates, and structured content.
Strong organizational skills and attention to detail.
Experience creating, editing, reviewing, and controlling technical or operational procedures.
Ability to work effectively with both technical and nontechnical stakeholders.
Strong written and verbal communication skills.
Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
Ability to learn new software tools quickly and provide clear guidance to end users.
Strong judgment when handling access controls, sensitive information, and process changes.
Preferred
Prior experience administering Epsilon3.
Experience in aerospace, space systems, defense, manufacturing, launch operations, test operations, or another highly regulated technical environment.
Familiarity with mission operations, test execution, procedure management, configuration management, or quality-management systems.
Experience supporting audits, compliance activities, or formal change-control processes.
Experience with software integrations, APIs, data imports, reporting, or workflow automation.
Familiarity with Agile, configuration management, systems engineering, or operational readiness processes.
Experience developing training programs or supporting enterprise software deployments.