Provide thought leadership within assigned tower and Business Unit

Provides Technical support for SW solutions.

Provide direction to Team Leaders and resources.

Possess communication skills to participate in client/team/Business unit meetings as well as providing documentation for client operational meetings.

Enhance the performance of others through mentoring and guiding.

Keep abreast of changes in standards, technologies or methodologies

Administer, update, weekly project management documents, aligning projects with client and BU activity.

Manage team’s ticket queue and following up on aging tickets

Provide risk assessment and risk management

Administer quarterly review(s)

Set quarterly and yearly goals, aligning to the Business Unit and Company

Review assignments for accuracy and quality where applicable.

Manager, Mainframe Systems Programming

Responsibilities