Sr Technical Support Representative

Georgia-Atlanta Officefull timeOn Site

Apply on Employer Site

senior

H1B: no

Axon The Sr Technical Support Representative at Axon provides first-class technical support to Axon Fusus customers via phone, email, and chat. This role involves troubleshooting hardware and software issues and collaborating with the Implementation team on geospatial setups.

Responsibilities

The Technical Support Representative provides first class technical support to Axon Fusus customers through multiple communication channels which include phone, email and chat. This is a customer-focused, technical, hardware, and software-related support position with responsibilities for meeting or exceeding performance and quality goals.
Location: Hybrid (4-days/week) out of our Peachtree Corner's office
Reports to: Senior Manager, Technical Support
Become an expert on the Axon Fusus solution that includes all available apps, APIs, and new development roadmap
Work with various industry standard Video Management Systems (VMS), IP Cameras, and Linux networking tools
Work with the Implementation team to assist with the geospatial setup of customer locations
Respond to and resolve inbound Customer support requests through email and telephone
Troubleshoot Customer support issues and follow Axon Fusus escalation policy
Document all work completed within the Axon Fusus CRM support tool
Participate in Axon Fusus sponsored training and certifications to advance technical skills.
1 years experience working in information systems and networking
Analytical thinker who problem-solves systematically to find resolutions

Qualification

Certifications such as Network+Experience with security camera systems

Required

1 years experience working in information systems and networking
Strong knowledge of enterprise network equipment (routers, firewalls, tunnels), configuration, and data flow
Completion of or working toward a college degree in a technical discipline
Certifications such as Network+, Security+, Linux+
Must pass a Criminal Justice Information Services (CJIS) background check

Preferred

Experience with security camera systems, VMS, DVR, and NVR solutions

Benefits

Dental
Vision
401(k)
PTO
Equity/RSU
Parental Leave
Wellness

Company

Axon

View company page

Source: greenhouse

Active within the past hour

More roles at Axon

Sr. Software Engineer I

Washington-Office

Director, Product Counsel

New York-Office

Professional Services Manager II, Enterprise

Arizona-Remote

Mission Engineer - Pasco County

United States

Boost Your Interview Chances

Improve Resume Match Score

Free

Your Score

9.0

Strong Applicant

Must-Have Skills for This Role

Axon FususAPIsVideo Management SystemsVMSIP CamerasLinux networking tools

Optimize my Resume

Apply Faster with Autofill

Free

Save your profile once. LumiJobs pre-fills the employer's application form so you stop re-typing the same answers on every site.

Apply With Autofill

Or skip LumiJobs's tools and submit directly on the employer's career site.

Apply on Employer Site

Sr Technical Support Representative at Axon · LumiJobs