Customer Success Manager

Customer Site - Herndon, VAfull timeOn Site

Apply on Employer Site

entry

$200k–$250k

H1B: no

Two Six Technologies Customer Success Manager at Two Six Technologies supporting Federal and National Security customers with Zero Trust data encryption products. Acts as primary customer representative to ensure smooth deployment and drive user adoption.

Responsibilities

Guide successful product integration within federal environments, working closely with customer engineers.
Maintain a proactive on-site presence to ensure user satisfaction, uncover operational friction, and identify new programs or agencies that could leverage our encryption capabilities.
Organize, track, and manage customer subscription renewals, ensuring continuity of service and monitoring account health metrics.
Coordinate with corporate and defense-tech partners to ensure our software and hardware products integrate seamlessly with broader mission systems to deliver unified value.
Confidently explain high-level cryptographic, Zero Trust, and architectural concepts to both technical operators and non-technical agency leadership.
Act as the voice of the customer: gather requirements and feature requests and collaborate directly with Engineering and Product teams to shape the roadmap.
What you will need (basic qualifications):
Knowledge of encryption techniques, and secure network protocols.
A deep understanding of the missions supported by US Federal agencies, the Department of Defense (DoD), or the Intelligence Community, including at least 2 years of on-site experience.
Experience managing account renewals, tracking subscriptions, and identifying and developing expansion opportunities within existing accounts.
Experience managing a range of customer types and needs.
Experience building, managing, and operating within budgets.

Qualification

Experience managing account renewalsExperience buildingAbility to work independently

Required

Knowledge of encryption techniques and secure network protocols
Deep understanding of US Federal agencies, DoD, or Intelligence Community missions with 2+ years on-site experience
Experience managing account renewals, subscriptions, and expansion opportunities
Experience managing diverse customer types and needs
Experience building, managing, and operating within budgets
Ability to work independently

Preferred

Prior customer success experience supporting federal or defense customers with software or hardware
Business development experience managing government contract vehicles (e.g., AWS ICMP, IDIQs with GSA)
Experience with government cloud platforms (AWS GovCloud, Azure Government)