Desktop & Office IT Support Engineer

Austinfull time

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Remote

mid

H1B: no

Whitewatermidstream The Desktop & Office IT Support Engineer manages end-user computing including desktops, laptops, office hardware, networking, Wi-Fi, and Microsoft products. They are the first point of contact for IT issues and ensure new hires are productive from day one.

Responsibilities

Desktop PCs and laptop Support
Build, image, deploy and maintain Windows desktops and laptops to a standard configuration.
Diagnose and resolve hardware and software faults, escalating to vendors under warranty where needed.
Install, configure and support business applications and peripherals (docks, monitors, keyboards, headsets).
Manage device enrollment and policy.
Securely wipe, redeploy or dispose of devices in line with data protection policy.
Support all office technology including: phones, docking stations, displays, scanners and TVs.
Keep spares stock (cables, adapters, peripherals) organized and replenished.
Coordinate with the team on desk moves, office reconfigurations and new office fit-outs.
Assist in supporting the office LAN: switches, patch panels, firewalls and structured cabling.
Troubleshoot connectivity, DHCP, DNS and VPN issues for office and remote users.
Maintain network documentation, including port maps, IP allocations and rack diagrams.

Qualification

5+ years in a desktopMicrosoft 365 administration experienceNetworking fundamentalsExperience supporting printersFamiliarity with a ticketing system (eCompTIA A+Experience with Microsoft Teams Rooms

Required

5+ years in a desktop, service desk or IT support role in an office environment.
Strong hands-on knowledge of Windows 10/11 and desktop/laptop hardware troubleshooting.
Microsoft 365 administration experience: Entra ID, Exchange Online, Teams and OneDrive.
Working knowledge of Microsoft licensing (M365 Business / E-plans) and license management.
Experience deploying and managing devices with an endpoint management tool.
Networking fundamentals: TCP/IP, DHCP, DNS, VLANs, VPN and Wi-Fi.
Experience supporting printers, multifunction devices and meeting room AV.
Experience running a patching process and tracking compliance.
Familiarity with a ticketing system (e.g. ServiceNow, Jira Service Management, Zendesk).
Microsoft certifications such as MD-102 (Endpoint Administrator) or MS-900 / MS-102.
CompTIA A+, Network+ or Security+, or Cisco CCNA.
Experience with Microsoft Teams Rooms, Zoom Rooms or similar meeting room platforms.

Benefits

Dental
Vision
401(k)
Life Insurance

Company

Whitewatermidstream

View company page

Source: greenhouse

Active within the past hour

Remote-friendly

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WindowsMicrosoft 365Entra IDAzure ADExchange OnlineTeams

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