The-Flex French-Speaking Customer Experience Specialist at The Flex manages guest and landlord communications to ensure smooth rental experiences. The role uses proprietary PMS tools to support bookings and resolve issues efficiently.
Responsibilities
Customer Support: Respond promptly and professionally to guest and landlord inquiries via email, chat, and phone in both French and English.
Booking Assistance: Guide guests through the reservation, check-in, and check-out processes using our PMS tools.
Problem Solving: Investigate and resolve issues quickly while maintaining a calm, empathetic, solution-focused approach.
Knowledge Management: Accurately document interactions, feedback, and resolutions to help improve service quality.
Cross-Team Collaboration: Work closely with Operations and Tech to identify recurring issues, propose improvements, and optimize the user experience.
Upselling & Retention: Identify opportunities to enhance stays or strengthen long-term relationships with landlords and guests.
Qualification
Proven experience in customer serviceTech-savvyA problem-solving mindset with empathyWhy Join The FlexLive flexibly – Remote-first
Required
Fluency in French and English (written and spoken)
Proven experience in customer service, ideally in hospitality, real estate, or tech-enabled platforms
Excellent communication and interpersonal skills: you listen, understand, and make people feel heard
Strong organizational abilities and composure under pressure
Tech-savvy: comfortable using PMS, CRM, and digital support tools
A problem-solving mindset with empathy, patience, and meticulous attention to detail
Why Join The Flex
Be part of the revolution – Help reshape the $4T global rental industry.
Work with the best – Join a high-performing, supportive international team.
Grow fast – Real career progression opportunities as we expand globally.
Earn what you deserve – Competitive compensation plus performance-based incentives.
Live flexibly – Remote-first, results-driven culture — work from anywhere.
